A Person-Centered Service Specialist builds the foundation of their care and support on three key pillars:

  1. The fundamental belief that people have the answers to the challenges they face; they simply need to be asked the right questions.
  2. A person’s preference for how to be cared for and treated is at the core of any service models or treatment programs.
  3. A Specialist’s ability to provide care is only as strong as their character, relationship skills, and level of personal growth.

This level of care and commitment to excellence cannot be achieved by any one-day seminar or online training.  In fact, it can only be attained through a combination of hands-on experience, personal mentoring and coaching, and in-depth study on how to build and develop the core character traits necessary to be a true servant leader.

The Pillars In Detail

1. The Fundamental Belief That People Have the Answers to the Challenges They Face; They Simply Need to Be Asked the Right Questions

One of the greatest things that disrupts our ability to help others reach their potential is the trap of thinking that the solutions that have worked in our life will work in theirs.  The true power of Person-Centered thinking lies in our ability to guide another person to their own best solutions, based on their life and their experience.  This means asking them the questions we wish someone would have asked us when we were struggling, and creating the space for them to come to their own insight.

2. A Person’s Preference For How to Be Cared For and Treated Is At the Core of Any Service Models or Treatment Programs

When we let the people we serve lead how we serve them, we bring the highest level of dignity, respect, and care to their life.  This can be difficult, especially when we are responsible for meeting goals, objectives and outcomes.  Yet this tenet is fundamentally necessary for any real, lasting success to be achieved.  In fact, when we impose a model or program because “it’s worked for so many others,” or “it’s best practice in our company,” or “this is the only way we know how to do it,” then we create a trap that expects people to conform to rules instead of transform to greatness.

3. A Specialist’s Ability to Provide Care Is Only As Strong As Their Character, Relationship Skills, and Level of Personal Growth

This is the crucial element that is most often overlooked in training programs.  Many programs available are very good at providing tools, tips, and tactics for person-centered service.  The “secret ingredient” to a successful career in social service is the knowledge that nothing can happen through you until it happens to you.  If you want to create great results for the people you serve, you must first build great results in your own life.  The best tools, tactics, and tips available will do no good without a solid system in place to use them.  It would be like trying to build a house with the best tools, the best crew, and the best building materials…but no blueprint!